You are here: Home / Testimonials / Users Reviews

Users Reviews

Apart fron the initial sign in, which was delayed, due to not being able to find my on-line booking easily, the 3 days I stayed were above average. I found security good, presentaion of all common areas excellent and good housekeeping, I was very surprised at minmal noise level, even being on a main rd, would go back anytime.
“Friendly staff, Good location”
3 of 5 stars

I stayed this backpackers while I was traveling in Auckland. The staff were very friendly and the most good thing was a good location. There are also Korean staff so it was easy to make a reservation for me.
The kitchen was so hot while I was cooking though….I didn’t want to cook at the kitchen…

I spent one week in this hostel. In my opinion is really nice. The staff is really kind. They helped me in organize my trip around New Zealand with a lot of options and information that I had no idea. They plan all my trip at a really good price. :) Is not a dry hostel and you have a smoking area, you can sit there and don’t have go out to smoke in the street. The rooms are quiet. I stayed in a 10 bed without any problem. The bathroom is clean and airy.
I recomend this place.

“Awesome hostel”
4 of 5 stars I had an awesome time there. Stayed for a week and was really happy with it. friendly staff and they actually clean the rooms. It is really central, with a supermarket and bars just around the corner and not even 2 minutes to the main street. Special deal for staying a week or month and free wifi.
  • Stayed November 2013, traveled solo
4 of 5 stars

I’ve been in New Zealand for about 6 months, in different places.
Every backpackers has something special, but on this backpackers happens something really amazing, the people who works there it’s really nice (cleaners, receptionist, managers), always they are sharing with others and having a great time near to the reception, in the kitchen or in the smoking area.
It’s a clean place and the rooms are ok for the price.

If you want to have a good experience with different kind of people and in an excelent environment, I definitely recommend this backpackers.

Awesome! The location is the best of Auckland, moreover a new countdown was just opening! The staff were so friendly, they helped me to organize all my trip in NZ… They were calling for me to book an other hostels and reserve all my bus.. I was in 2 others backpackers the night before and the kitchen was closed at 22pm.. Here you can cooking all the night! Definitely awesome!!

All the stuff were very nice and helpful and I really liked the atomosphere of hostel. Would love to come back and stay here again:)

The best place to stay ever, with an excellent location, and very friendly and helpful staff. Cleanliness is very good and great place to have fun and meet people.

80%

The booking was made for a twin room, turned up and it was a double. Either a problem with Hostelworld or the Backpackers – not sure which. We suggested to the staff at the hostel to put an extra mattress down in the room, which they did very promptly.

66%

Stayed here because it was the cheapest bed i could find. the hostel is ok and in a good location. Alot of the people staying there seemed to be long termers or working there and were kinda rude. the staff at reception are excellent and very helpful. no atmosphere but its fine if you’re looking for a cheap place to sleep.

The curtains in the rooms need to be thicker, or another layer as the street lights shone through very easily. I used the second floor bathroom, there needs to be a dresser/buffet or similar against the window… because the doors open the wrong way to each other in the showers and leave no space to manevour. There needs to be a second hook on the walls of each dry space in the shower

Awesome location and has all you need. Highly recommended if you are not into staying in a huge hostel like nomads and base.

  • Novice Nomad
  • 30 Nov 2011
  • Anonymous
  • Australia
  • Male 25-30
  • (1 review)

The best place to stay ever, with an excellent location, and very friendly and helpful staff. Cleanliness is very good and great place to have fun and meet people.

  • Novice Nomad
  • 01 Oct 2011
  • Anonymous
  • Argentina
  • Female 25-30
  • (4 reviews)
80%

The booking was made for a twin room, turned up and it was a double. Either a problem with Hostelworld or the Backpackers – not sure which. We suggested to the staff at the hostel to put an extra mattress down in the room, which they did very promptly.

  • Novice Nomad
  • 01 Oct 2011
  • Anonymous
  • England
  • Male 31-40
  • (2 reviews)
66%

Stayed here because it was the cheapest bed i could find. the hostel is ok and in a good location. Alot of the people staying there seemed to be long termers or working there and were kinda rude. the staff at reception are excellent and very helpful. no atmosphere but its fine if you’re looking for a cheap place to sleep.

“I will be back…”
Reviewed August 1, 2011

This hostel was great. All the staff was really friendly and super helpful with
recommendations about where to go and how to get started in Auckland. The atmosphere
was perfect as well, everyone is so welcoming and itʼs really helpful that the receptionists
are from all around the world and speak many languages. Especially in the beginning
when I just arrived they made sure I felt at home and comfortable. The hostel is located
right in the center of town, itʼs clean and comfortable and most of all safe.
From the second I arrived I was looked after and there was always someone to give me
advice about organizational things like getting an IRD number, bank account etc. As well
as planning activities and recommending things to do, places to visit. Straight away I was
informed about all different ways to travel around and get the most out of my stay in NZ.
They played a big roll in making my trip unique and it was great to get some insider tips off
of other travelers.
All in all my stay at the Surf ʻNʼ Snow was fantastic and I would recommend it to anyone.

SHIRLEY H
Surf N Snow Backpackers
Date of booking: 04 Feb 2011
Overall Rating:
Excellent location. Room had the bare essentials, but satisfactory as only on premises for showers and a good rest. Loved the Skytower looming outside my window while sitting on my bed. Great views of a very busy street and Sky City. Would definitely stay again.

  1. Nice hostel with perfect location! Very helpful staff. All doors have security codes and there are lockers under each bed. Would definitely come again :-)

    96%Customer Rating

    Globetrotter (24)

    • elenaheister
    • Germany
    • Female 25-30
    • 11 Jan 2011
Stayed in a 4 bed mixed dorm with ensuite. Nice and clean. Staff were friendly and happy to help with anything. Good location just off Queen St and opposite the casino.

86%Customer Rating

Novice Nomad (9)

  • Anonymous
  • New Zealand
  • Male 31-40
  • 06 Nov 2010

I have visited Auckland a number of times and stayed in some of the more famous (or infamous!) backpackers, but Surf N Snow is easily the best. The staff were extremely welcoming and helpful, the rooms were clean and spacious and lock boxes were available for each bed in the room. The location is fantastic and right in the middle of the city, very close to public transport and the airport bus. Overall atmosphere was great and even the other guests were smiley and happy! I’ll definitely go back!

90%Customer Rating

Novice Nomad (2)

I had a great time at Surf N’ Snow! The guests were friendly, and the staff were very helpful and informative. I wasn’t sure whether to book a tour with Kiwi Experience, Magic or Stay, and the staff were excellent at explaining the difference – in the end I chose Kiwi Experience to go up north and loved it! The location is outstanding! I was very impressed with Surf N Snow!

93%Customer Rating

Novice Nomad (1)

  • andrew951
  • New Zealand
  • Male 18-24
  • 21 Sep 2010

I really enjoyed my stay at Surf and Snow, the staff were very helpful and there was a very friendly atmosphere in the hostel. The location was really conveinient, and the facilities in the hostel were good. The travel serivce they provided was also great, I booked a trip to Rotorua through them and was very happy with the trip.

93%Customer Rating

Novice Nomad (1)

  • Anonymous
  • Japan
  • (Gender undisclosed)
  • 31 Aug 2010
Surf ‘n Snow Backpackers was just a block or 2 off of Queen Street in downtown Auckland. It was a short walk to the ferry terminal if you want to head off to Waiheke Island and is a block or two from Auckland’s Sky Tower.I thought this place was pretty nice, though nothing overly special. The bed was relatively comfortable, though I think I scared my roommates when I showed up for the first time at 1:00 in the morning…Loved the location Feb 10, 2010Value:   4
Location:   5
Cleanliness:   4
Safety:   5
Bed:   4
Loudness:   4Part of the Australia/New Zealand 2010 travel blogCustomer: Christiane Koch – Arrival date: Sun, 17 January 2010
Would you recommend: Yes
What did you like: Excellent place with very super cool helpful stuff which is always helpful and concerned about you. I have never been to a hostel where you get Free Food and so much help in every case. Also the Location is fantastic, if I rate it overall it is for sure one of the best places I have been in Town. I would highly recommend that place to people who are able to accept the Japanese way of living. The atmosphere is very familiar and is a silent place in a city full of trouble. Enjoy your stay – Christiane
Is hostel description honest: Yes
Language: EN

Customer: jacqui laidlaw – Arrival date: Wed, 13 January 2010
Would you recommend: Yes
What did you like: Really good location, right opposite the sky tower. Staff are helpful and friendly and there are loads of leafletsetc on stuff to do. Bathrooms are clean and fans in the bedroom. People sleep in the reception and tv room and there are signs up everywhere saying do not disturb which we found a bit strange!? Never got into the tv room beacuse there was always people sleeping there?
Is hostel description honest: Yes
Language: EN

Customer: SEBASTIAN BARROS – Arrival date: Thu, 22 October 2009
Would you recommend: Yes
What did you like: Folks, Before my stay at ‘Surf n’ Snow’, I stay at “Travellers Rest” (Sydney Hostel in Kings Cross) and I could see the difference in everything. You were GREAT. The reception and staff were very friendliness and helpfulness. Hope to see you again. Many thanks and cheers from Brazil. Miss Auckland.
Is hostel description honest: Yes
Language: EN

Tags: ,

Comments are closed.